Terms of use

These terms govern your use of Neon Slot Car Racing (NSCR) and its game services provided by Lutraha LLC, 30 N Gould St #46579, Sheridan, WY, 82801, USA. Contact us at [email protected].

1. Eligibility and acceptance

You must be at least 13 to use NSCR. If you have not reached the age at which you can enter this agreement under local law, your parent or guardian must authorize your use and acceptance as required by that law. This does not replace any separate parental authorization required for data processing.

By accepting these terms in the game, you agree to follow them. If you do not agree, do not use the service. The Privacy Policy explains how we handle personal data; accepting these terms does not consent to optional analytics or advertising processing.

2. Your permission to play

We grant you a personal, limited, non-exclusive permission to use the game for your own non-commercial entertainment, subject to these terms and the applicable store rules. The game, artwork, music and software remain owned by us or our licensors. You may not redistribute or commercially exploit them without permission. Nothing restricts rights that applicable law gives you, including legally permitted interoperability or other statutory exceptions.

For the iOS application, Apple’s Standard Licensed Application End User License Agreement governs the application license unless a different applicable license is supplied through the App Store. These terms additionally govern our game services and do not override mandatory Apple terms. Google Play purchases and distribution remain subject to applicable Google Play terms.

3. Accounts and recovery

The game can create an account associated with your installation. Keep access to your device and any linked sign-in account secure. Optional Apple or Google linking supports recovery through the options offered on your platform. An unlinked account may not be recoverable after losing its installation or device.

Entitlements are associated with your NSCR account. Cross-platform sign-in and purchase access are not currently supported and are not promised by these terms. Account linking, recovering an existing game account and restoring a store purchase are separate actions. Contact support if a recovery or purchase is missing; do not share authentication codes or passwords.

4. Fair play and player names

Do not cheat, exploit defects to gain an unfair advantage, manipulate results or purchases, disrupt the service, access another player’s account, or use the game for unlawful activity. Report problems to support instead of exploiting them.

Choose a player name that does not impersonate others, expose personal information, infringe rights, or contain abusive, discriminatory or otherwise unlawful material. Names may be filtered or changed to enforce these rules. The game has no free-text chat or player uploads; reactions are predefined.

We may investigate abuse, correct improperly obtained rewards or results, and proportionately restrict or suspend accounts for serious or repeated violations. Where practical and lawful, we will explain the reason and allow you to contact support for review. Urgent security or legal concerns may require immediate action.

5. In-app purchases

The game may offer one-time, non-consumable in-app purchases that unlock permanent digital entitlements. There are no subscriptions or consumable in-app purchases at launch. The store purchase screen identifies the item and shows its price, applicable charges and included benefits before you buy.

A permanent entitlement has no recurring charge or scheduled expiry. It does not guarantee that the online service will operate forever. We will respect purchased benefits and applicable consumer rights when changing or ending services.

Apple or Google processes purchases through your store account. Eligible purchase restoration is available through the game’s supported restore and account-recovery options, subject to store verification. A purchase does not merge separate game accounts or guarantee access through another platform.

We do not offer an additional voluntary change-of-mind refund policy. This does not limit refunds available under Apple or Google rules or your mandatory rights, including remedies for faulty or misdescribed digital content. Any loss of a statutory digital-content withdrawal right depends on the legally required consent and acknowledgment; it does not follow automatically from these terms. Use the relevant store refund process or contact us for help.

6. Virtual rewards and advertisements

Game currency, items and rewards are for use within NSCR. They have no cash redemption value and cannot be sold or transferred outside supported game features. Crates and their randomized rewards cannot be purchased with real money, directly or through purchased currency, at launch.

Rewarded advertisements are optional and subject to availability, eligibility and displayed limits. The offered reward and conditions are shown in the game. Declining an ad does not prevent ordinary gameplay. We cannot guarantee an ad will always be available. Report missing rewards to support.

7. Availability and changes

Online features require a supported device and internet access. Maintenance, outages, platform changes or security issues may temporarily interrupt service. We may update the game for fixes, security, compatibility and reasonable gameplay improvements.

For material changes affecting paid benefits or any planned service closure, we will provide reasonable notice where possible and any remedies required by law. These terms do not give us an unrestricted right to remove purchased benefits without regard to your rights.

8. Deletion and ending use

You can stop playing at any time and delete your account from Profile or through our deletion-request page. Account deletion removes progression and access associated with that account and does not itself request a store refund.

Accounts and progression are deleted after 24 months without player sign-in or gameplay. Minimal purchase-restoration and legally required records are handled separately, as described in the Privacy Policy. Contact support about a retained purchase entitlement; keeping a purchase record does not preserve deleted progression.

9. Responsibility and consumer rights

We will provide the service with reasonable care and skill. We do not promise uninterrupted or error-free operation. Nothing in these terms excludes or limits liability where doing so is unlawful, including for fraud, intentional misconduct or other non-excludable liability, or removes mandatory consumer guarantees and remedies.

Your mandatory local consumer protections and rights to bring claims in legally available courts remain intact. These terms do not impose mandatory arbitration or waive class-action rights. Contact us first if you would like help resolving a problem; doing so is not a condition of exercising your legal rights.

10. Updates and contact

We may update these terms to reflect service changes or legal requirements. We will identify the updated version and provide appropriate notice of material changes, requesting renewed acceptance where required. Changes do not retroactively remove rights relating to earlier purchases.

For support or a review of an account decision, email [email protected]. For personal-data requests, email [email protected].